About
About ClearVale Hospitality Group
Who we are and how we support guest service.
A guest is waiting for one thing: someone who owns the problem.
A guest services company in Beaumont
ClearVale Hospitality Group is a hospitality and guest services company in Beaumont, Texas. We work with hotels, event venues, resorts and restaurants across the Golden Triangle and Gulf Coast.
We start by shadowing the front desk and reading guest reviews. We then write simple scripts and routines, train staff and check back after the first busy weekend.
Shadow, write, train
We shadow the front desk, read guest feedback, write simple routines, train staff and return after the first busy weekend.
How we work
01
Own the problem
One person owns each complaint until it is closed.
02
Be there early
We arrive before the rush starts.
03
Train with real cases
Sessions use your own guest feedback.
04
Follow up
We call back after the first busy weekend.
Address1570 Driskill St, Beaumont, TX 77706, USA
Phone(409) 384-6251